Turck Service Tool

General Overview:

A software tool called “Turck Service Tool” can be helpful when diagnosing and troubleshooting a system utilizing Simple Connect. This PC-tool will scan the connected network much like the Simple Connect application on the programming pendant to find and report the IP-addresses of devices on the network. Unlike the robot controller, this tool can scan a wider range of IP-addresses in-case the robot and Turck devices are on different IP-address ranges. The application also allows for viewing firmware versions of the Turck modules and factory resetting them.

Download Link:

The download link for Service Tool is: https://www.turck.us/en/product/SW_Turck%20Service%20Tool

Installation and Launch :

Install the application by unzipping the download and running the executable install. Once completed you should be able to launch the application. Once launched, enable “Expert” mode so you can see additional columns within the application.

Connect PC to Simple Connect System:

Plug a CAT5/6 ethernet cable between your laptop and the Simple Connect system. This is often most easily done by plugging into the “programming port” on the tophat enclosure as that will provide access to all on-line devices and is essentially the same connection point that the robot controller utilizes so your laptop should be seeing essentially what the robot controller sees.

“Search” the network:

Assuming that your PC has it’s IP-address set to either “Dynamic/DHCP” or “Static” with a valid address (in-line with what the robot system is using), pressing the “Search” button will cause the application in “broadcast” a message asking all the various Turck modules to check-in and log their status to the Service Tool application.

Key columns worth noting:

• MAC Address: This a unique identifier for the individual device which will be used by Simple Connect to assign the device a specific function within the cell
• IP Address: When in operation, this needs to be a unique address for each device and is typically assigned/set by Simple Connect. The address can be set manually here using the Turck Service Tool if desired but Simple Connect needs to also be made aware of any changes to IP-addresses via the Simple Connect app.
• FW Version: This column reports the firmware that’s loaded within the module itself. The firmware can/will vary between device types and possibly even between individual devices. There is however, a minimum firmware version required for Simple Connect to work. Those versions vary based on the particular Turck module:
  • FEN20-4DIN-DXN à3.2.5 of greater
  • FEN20-4DIN-DXP à3.2.5 of greater
  • FEN20-16DXP à7.5.5 of greater
• ARGEE: This is custom program that may be loaded within the module & is placed there by Simple Connect. In the case of non-configured Simple Connect system, it may only say “Supported” but once Simple Connect has been configured and system is operational all devices (with the exception of op-station slave devices which don’t get an ARGEE program and will only report “supported”).

“Factory Reset” a module:

Sometimes it might be necessary to return a Turck module to its factory settings. Doing so will reset all IP-addresses settings, remove all identifying names, and delete currently loaded “ARGEE” programs. A “Factory Reset” is sometimes needed if a device is being moved from one system to another or if the system is being re-setup from the ground-up. To perform a factory reset:

1. Select an individual module
2. Choose “Actions”
3. Choose “Factory Reset”

• Following a “Factory Reset” you’ll need to use the Simple Connect application to rescan and add the module back onto Simple Connect so the robot controller will see the associated IO.
• A factory reset will return a module’s IP-address setting to 192.168.1.254. If you factory reset multiple modules, you’ll end-up with multiple modules all with the same 192.168.1.254. This is acceptable as long as Simple Connect is used later to make unique IP-address assignments prior to system operation.

Manually setting an IP-address on a module:

While this typically isn’t required there might be instances where you simple want to change the IP-address from one setting to another while maintaining the ARGEE program. To do this properly you should use Simple Connect and open the device under “Device Details” and change the IP-address there, that way the robot controller is made aware of the change too and the robot’s scan-list gets updated too! If your confident in what you’re doing or being instructed by engineering, it’s also possible to set the IP-address of an individual module from the Turck Service Tool too following these steps:

1. Double click on the IP address column of the device you wish to change
2. If the device is currently connected/communication to a robot controller, the shown pop-up will occur asking if you wish to continue. Choose “OK” if it’s safe otherwise wait for the system to stop cell operation.

        3. You’re now able to specify the desired IP address
        4. You can set the network mask too if needed but not recommended